First class service

We have over thirty years’ pensions administration experience, providing a first class service to members. We are specialists in pensions administration; it is our only business and all our resources are dedicated to delivering this service without distraction, to both our existing and new clients.

Big enough to deliver

Our operating model has been planned and tested in detail and is carefully constructed to ensure that we consistently deliver a first class service. We are a well resourced and vastly experienced team with the knowledge, flexibility and strength in depth to manage any situation for our clients.

Small enough to care

We are proud of our reputation and our approach to customer service.
 
We understand the needs of members and clients and know how to meet these using a partnership approach with the highest standards of professionalism and competence.

We believe that clients and their members want to be treated as individuals and feel like they are being looked after by a colleague. A member-focused team that has the best people using the best tools is, in our opinion, a winning formula.

Our stability

THPA is wholly owned subsidiary of the Trustee of the award-winning Trafalgar House Pension Trust, with around £1.4 billion in assets. 

The Trustee has provided appropriate capital for us to meet the objective of delivering long-term sustainable growth, to be achieved through measured business development plans. We understand that we need long-term sustainable client relationships to meet this objective which drives our approach to both the implementation and ongoing service.

The Trustee’s other main objective is to continue to deliver a first class service to our members and for this to be the benchmark for all clients.

We have the right experience, expertise and people to deliver an exemplary service